Leap Tutoring aims to deliver and maintain high standards of service to everyone. We will be happy to receive any suggestions you may wish to pass onto us regarding the development of our services.
The purpose of this policy is to ensure that compliments and complaints are properly administered, recorded and acknowledged.
You can make a complaint in writing, by email, by telephone or in person:
Leap Tutoring Ltd
First Floor, East Wing
The Portergate Building
0114 303 4510
Your complaint will then be dealt with by the relevant manager at Leap Tutoring. You will be responded to in writing or by the method you have requested, where practicable.
If the complaint cannot be resolved within 5 working days you will be informed that investigation is required. You will receive a response as soon as possible, within a maximum of 15 working days of the complaint being made.